How we collect, use and protect your personal information when you visit our website or contact us about a quote. Written in plain English, compliant with UK GDPR and the Data Protection Act 2018.
Linx Render is the data controller responsible for any personal information you provide via this website (johnplastering.com) or any other communication channel. We are a UK rendering, plastering and external wall insulation business covering London and the Home Counties.
When you contact us via the quote form, by phone, by email, or via WhatsApp, we may collect:
We do not collect special category data (health information, ethnicity, religious beliefs, etc.) and we don't ask for it.
This website may use basic analytics (Google Analytics or similar) to understand how visitors find and use the site. Analytics data is anonymous and aggregated — we cannot identify individual visitors from it. You can opt out via your browser settings or via the analytics provider's opt-out tools.
We use your personal information only to:
We do not use your information for marketing to third parties, sell your data, or share it with anyone who isn't directly involved in delivering your project.
We may share your information with:
We never share your information with marketing companies, lead-generation services, or any other commercial third party.
We keep enquiry and quote information for up to 12 months from the last contact. For completed projects, we keep job records for at least 10 years to honour the workmanship guarantee, and up to 7 years beyond that for tax and accounting purposes (HMRC requirement).
You have the right to:
To exercise any of these rights, email info@linxrender.co.uk. We'll respond within 30 days.
This website uses minimal cookies, only what's strictly necessary to make the site work. We do not use tracking cookies or advertising cookies by default. If basic analytics cookies are present, they're listed in our cookie banner. You can disable cookies via your browser settings — the site will still work but some features may be limited.
We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. The contact form on this website submits data via Formspree (a trusted form-processing service), which is encrypted in transit (HTTPS).
If you have a concern about how we handle your personal information, please contact us first at info@linxrender.co.uk. If you're not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):
Website: ico.org.uk
Helpline: 0303 123 1113
We may update this privacy policy from time to time. The current version is always available at johnplastering.com/privacy.html. We'll update the "Last updated" date at the top whenever we make changes.